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This site is for you, our customer.

This website is for you, our customers. RainSoft products are sold and serviced by a network of independently owned and operated dealerships. As RainSoft dealers, we believe we should communicate with and listen to our customers. We want to know what you think!

We want to know

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Your letters are important to us.

We want you, our customers, to have a voice, to tell us your opinions, compliments, complaints, and concerns about our products. Post a letter to the site and share your RainSoft experience with the world. Click on Write Us to get started!

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Customer service doesn't stop at the sale.

If you have a question, comment, problem, or just want more information, we'd love to hear from you. Click on Contact Us to find your dealer. Our member dealers are determined to show just how good customer service can be.

"I am writing this letter concerning my recent purchase and installation of a RainSoft system."

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Delaware, Atlantic Water Products
Written by Jim Blackiston   
Sunday, 05 March 2006
I am writing this letter concerning my recent purchase and installation of a RainSoft water treatment system.
 
I have noticed a big difference in the taste of my water. My water and ice cubes now taste healthy and the odor is gone too. I use less detergents and cleaning products, there is no more soap scum. The system is a money and appliance saver. Right away, I had softer skin and hair. My skin is no longer dry and itchy. My hair is soft and shiny.
 
From the sales person to the installation technicians to the water tester, everyone was friendly and knowledgeable. My system was installed right away, no wait! Also, there are no worries with a lifetime warranty. I would recommend the RainSoft system to anyone.
 
Thanks for everything and keep up the great work.
 
Sincerely,
Jim Blackiston
 

"I would like to take this opportunity to tell you how pleased we are with RainSoft Water Treatment"

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Delaware, Atlantic Water Products
Written by Eric S Balliet   
Sunday, 28 February 1999
I would like to take this opportunity to tell you how please we are with the RainSoft Water Treatment System that was installed in our home recently.
Prior to the installation of the RainSoft System, the tap water had a distinctive chlorinated taste and odor.  Additionally, dishes and laundry were often left with residual soap deposits from ineffective rinsing due to the excessive hardness of the water.
Within approximately one week after installation of the Rainsoft System, there was no detectable odor or taste in our drinking water.  Our dishes and laundry were the cleanest they had ever been.
In my honest opinion, I consider the Rainsoft Water Treatment System one of the best investments I have mad as a homeowner. I would highly recommend this system to anyone interested in improving the quality of the water in their home.
In closing, I would like to thank all of the employees at Atlantic Water Products for their kind of courteous service.
           
Very Truly Yours,
Eric S Balliet
 

"My family and I wanted to write to express how happy we are that we purchased your water softener."

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Delaware, Atlantic Water Products
Written by Steve Barlow   
Friday, 22 February 2008
My family and I just wanted to write to express how happy we are that we purchased your water softener. Since having the water soften in our home, our whole family has noticed a difference in our food, clothes, skin, especially our youngest daughter who has eczema. We are very happy and pleased with our purchase.
 
Thank You,
Steve Barlow
 

"Thank you for taking time to explain the benefits of the RainSoft system with our family."

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Delaware, Atlantic Water Products
Written by Ed and Debbie O'Donnell   
Wednesday, 18 February 1998
Thank you for taking time to explain the benefits of the RainSoft system with our family.  After hearing and seeing difference in the way that the system would benefit our family, we had no problem in making our decision to purchase the system.  I’m happy to say that we are enjoying all the advantages of having clean water in our home.
Our drinks taste much better.  We use less coffee and tea.  Cleaning is much easier, no more ring around the tub, no soap scum, and no more scrubbing.  We cleaned crayon off our front door easily and without chemicals.  Skin is much softer, even after shaving. We are also using less detergent and cleaners.
 
We would highly recommend the RainSoft system to anyone.
 
Sincerely,
Ed and Debbie O’Donnell
 

"We have had the water softener system since August 2005 and we still love it."

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Delaware, Atlantic Water Products
Written by James Freeman & Keith Lefebvre Jr. (Elkton, MD)   
Thursday, 16 February 2006
We have had the water softener system since August 2005 and we still love it.  Our skin still feels great. We have found that we are no longer scratching all of the time. Our clothes no longer look dingy – they are actually clean. The washing machine actually gets the dishes clean. Our tea and coffee taste better. Steamed vegetables taste like the vegetable, not like iron or chlorine. My razors have never lasted so long. I just bought a new razor - I had the same razor for almost four months. Cleaning is much easier. I love the orange cleaner; I use it for everything. It’s amazing how clean you can get things, even when you thought those things could never look like new again. We are loving every moment of the wonderful water softener system. We couldn’t live without it!!
 
 
Sincerely,
James Freeman & Keith Lefebvre Jr.
Elkton, MD
 
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